Common Questions

I mostly provide telehealth services. However, my office is located in the Lakeview area of Chicago (2835 N Sheffield, Chicago, IL) and I have some availability for in-person psychotherapy sessions.

I am typically available Monday-Friday from 10am-4pm. Appointments are required. I typically respond to inquiries, emails, and phone calls within 48 business hours. If you are experiencing an emergency, please call 988 or 911 or go to your nearest hospital emergency department.

I use a HIPAA compliant web-based video conferencing platform for all telehealth sessions. You will receive an email with the link to the appointment approximately 10 minutes before the session. Research demonstrates that teletherapy is equally as effective as in-person treatment.

Patients receiving telehealth services must be physically located in the state of Illinois or one of these PSYPACT states at the time of service.

I will call you on the phone number you provided for a brief 15-minute discussion about your concerns and to determine if my services align with your needs. During this call, I'll ask about your current symptoms and the reasons prompting you to seek therapy or psychological testing. I will also provide information about my practice and therapeutic approach. Feel free to use this time to ask any questions you may have.

If we both agree that it's a good fit, we can proceed to schedule an initial consultation/evaluation. You will then receive intake paperwork to complete before our first session.

Therapy sessions last about 45-50 minutes and generally take place on a weekly basis. In the initial session(s), I'll guide the conversation by asking questions about your current concerns and health history, providing a more structured framework. As we progress, sessions will become less formal, allowing you to take the lead. You'll have the autonomy to decide the focus of each week, and I'll support you in working towards your goals. Throughout our work together, I'll regularly check in with you to gauge how you feel about the treatment, and we can make adjustments or revise goals whenever necessary.

Out-of-network mental health benefits are coverage for services from providers not in your insurance network. I can provide you with a superbill (i.e., detailed receipt of services) which you can send to your insurance provider.

Once the claim is processed and approved, you will receive reimbursement according to your specific plan’s out-of-network benefits. This may involve receiving a check or direct deposit for the approved amount.

It's important to familiarize yourself with your insurance plan's specific procedures and requirements for submitting out-of-network claims, as these can vary between insurance companies and policies.

Some patients use Reimbursify for help submitting claims for reimbursement (there is a small fee per claim).

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.